Car Three Guarantees implement advance road exploration on October 1

On October 1st, the "car three bags" important supporting standard "car three packs standard", that is, "the range of the main parts of the three packs of household automotive products and three packs of vouchers" will be formally implemented. In Hong Kong City, car dealers and buyers are looking at this? Recently, the reporter conducted an interview.

Seller: Actively respond
For auto companies, the new "Three Guarantees" policy to be implemented will make them more responsible. According to industry insiders, for the after-sales of auto companies, the workload has been increased to a certain extent, and the awareness of rights protection of customers has been continuously enhanced, making their work more meticulous and cumbersome.

Recently, the reporter learned from the interview that some auto companies have already actively responded to the new "Three Guarantees" policy. In response to the upcoming "Three Guarantees" policy, strict implementation of the "Three Guarantees" regulations, the reporter interviewed some of the dealers on Yantai Airport Road.

Mr. Zhang, who has many years of experience, told reporters that, when a new car arrives at a store, the dealers will conduct strict new car inspections on vehicles to minimize problems in the later stages. When explaining to customers, sales consultants clarify the provisions of the “Three Guarantees” regulations to prevent disputes during communication with customers in the later period, and to conduct careful analysis and analysis of the vehicles in question, and organize them into archives for later inquiry. Mr. Li, who has many years of experience, said that in their dealerships, when the maintenance front desk receives a start-up order, they will accurately mark the vehicles that are out of the “three guarantees” period, mark the “three guarantees” complaint customers, and carry out the later stages. Return visits to ensure the interests of customers. The perfect and meticulous service system of the company strictly implements the “Three Guarantees” policy of the automobile, and at the same time it guarantees the interests of the customers and their own development. The reporter learned that other car dealers on the Airport Road also responded positively.

Buyer: wait and see

"I would like to buy a car now, but I decided later to wait until October 1st to implement the "Three Guarantees" New Deal," said Mr. Chen, a citizen. The reporter learned from the auto market that during the period prior to the implementation of the New Deal, the auto market had a rather thick wait-and-see atmosphere. Some consumers held money to be implemented in the New Deal, and some consumers set the time for picking up cars to be after October 1.

In addition, the inspection and appraisal provisions of the new regulations for the “Three Guarantees” of automobiles are not operative and are also questioned by consumers. Some experts said that the problem that caused difficulties in identification was that the cost of vehicle quality appraisal was high and it was difficult for ordinary consumers to bear. Another reason is that there are too few, insufficiently neutral testing bodies for the quality of existing vehicles, and the identification procedures are cumbersome and have a long cycle. In most cases, the car has quality problems, which are all determined by the manufacturers themselves. This situation, which is both an "athlete" and a "referee," prevents consumers from accepting inspection data or conclusions.

How to fix the maintenance fee

Will a series of after-sales maintenance costs incurred by the “Three Guarantees” be passed on to consumers? Many consumers have such doubts.

The data show that starting in 2011, the automobile began to enter the “micro-growth” era, with an annual growth of less than 10%, and the competition is becoming increasingly fierce. The automakers have to innovate more “to appease” the consumer means, and “consumer first” is gradually implement. In fact, car companies have begun to implement "Three Guarantees" intentionally or unintentionally. The implementation of the "Three Guarantees" policy is only the final decision on the policy; therefore, there is no need to worry that this will lead to higher new car selling prices and maintenance costs.

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The three-package voucher shall include the following contents: product brand, model number, vehicle type specification, vehicle identification number (VIN), production date; producer name, address, zip code, customer service phone; seller name, address, zip code, telephone, etc. Sales outlet information, sales date; repairer's name, address, zip code, telephone and other repair network information or related inquiries; family car product warranty terms, warranty period and warranty period and other contents that should be clearly stated in accordance with the requirements.

The period of repair for domestic automobile products shall not be less than 3 years or the mileage of 60,000 kilometers, whichever comes first. The effective period of the three-pack of domestic automobile products shall not be less than 2 years or 50,000 kilometers, whichever comes first. The auto repair period and the warranty period of the three-pack warranty period shall be calculated from the date of the sales invoice issued by the seller.

During the repair period of domestic automotive products, there are product quality problems in household automotive products. Consumers are repaired free of charge (including working hours and material costs) on the basis of three-guarantee certificates.

In the period of validity of the domestic automobile product Three Guarantees, if the conditions for replacement and return are met in accordance with this regulation, the consumer shall replace and return the goods by means of the three-guarantee voucher and the purchase invoice.