4S shop strong charge on the card, 125 yuan up to 40 times â– car owners complaints: do not pay to mention the car â– 4S shop to explain the hidden rules: bare car price is no profit, the charge is to fill the loss after buying a car, a car owner The projects that were chosen by themselves were forcibly abducted by most 4S stores. As a result, the original owner of the car only had to pay a fee of 125 yuan for the car on the card. After the "required agent" of the 4S shop, the price immediately rose to 800 to 5000 yuan!
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The owner questioned that the 4S shop used its strong position to force the so-called “service fee on the card†to be charged to consumers when the new car was sold, infringing on consumers’ right to know and to choose. It is a typical overlord clause, and it is hoped that the relevant functional departments will investigate. Be standardized.
Don't pay the fee, don't let the car not refund the deposit. In December last year, Miss Sue looked at a family car in Shanghai Tongmei 4S shop and paid a deposit of 5,000 yuan on the spot. At that time, the bare-bones price given by the sales staff was 119,900 yuan, and the "other expenses" such as purchase tax were included. The total price was 141,000 yuan, but there was no mention of the "other expenses".
After half a month, Ms. Shan took the down payment to the store to pay the money, only to find that there was a “service fee†on the order that was priced at 1,500 yuan.
“The 4S shop sales staff asked me to sign a “Delegation Service Agreementâ€. One of them was a service fee for the agency service, and the price was 1,500 yuan. However, my friend who I know said that it is only one or two hundred yuan for the business to go to the vehicle management office. “Single told reporters that she told the salesperson that she could go to the card on her own. Can she reduce the fee? However, the salesperson immediately said that the service fee and the purchase of the car are packaged and sold. If you don’t pay the money, Can not mention the car, even the deposit paid before can not be returned.
Miss Shan asked on the spot, what is the service content of the service fee of up to 1,500 yuan? The salesperson of the 4S shop said that the charging standard is uniformly stipulated by the company. Except for the general cost of the card, the remaining money is mainly to help the customer pay the vehicle purchase tax and the labor service fee for the vehicle inspection.
"The purchase of tax, vehicle inspection and other services are actually very simple procedures, and the 4S shop has already charged a basic service fee of 2,000 yuan. Why do you need to pay another 1,500 yuan for the service fee?" Personnel cannot give further explanation.
Forced to helpless, Ms. Shan reluctantly paid 1,500 yuan, but she firmly believes that 4S shop, without explicit notice, forced consumers to buy the service on behalf of the card, and the price is significantly higher than the market price, and with The purchase of a car deposit is obviously a "overlord clause"!
It’s worse for me to go to the card and not refund the card fee. Ms. Shen, the 4S shop has charged 1580 yuan for the “service fee on the cardâ€, first promised to take the Shanghai card, promised to fail, and promised to help The foreign license was not expected to fall again. In the end, Ms. Shen still photographed the Shanghai card on her own and personally handled the card registration procedure. As a result, the 4S shop was reluctant to refund the “on-board service fee†of up to 1,580 yuan.
In May of last year, Ms. Shen purchased an SUV at Shanghai Haotong Auto Sales & Service Co., Ltd. “At the time, we saw the advertisement on the Internet and went directly to the store to watch the car. The salesperson promised to help me to take it within two months. Shanghai brand, also sent film, etc., bare car price of 154,800 yuan. At that time we felt that the price and service are quite satisfactory, they paid the deposit, and then the sale said that there is an additional fee of 1580 yuan 'onboard service fee'."
For this "service fee on the card", Ms. Shen felt inexplicable. The sales explained that because the procedures for the owner to board the card are very troublesome, the 4S shop provides the service on behalf of the card.
"At the time, I didn't understand the procedures for getting on the cards. I heard the sales staff said that it was very troublesome, I paid the money."
However, after waiting for nearly three months, the 4S shop has not helped Ms. Shen to shoot the Shanghai card. "Later, the 4S shop said that it can help us to apply for a foreign license. As long as 300 yuan is enough, but for a few days, we can't say that we can't get a foreign card for various reasons. As a result, the foreign card has not been made." Later, she photographed the Shanghai card and went through the formalities.
Because the 4S shop did not help to capture the Shanghai card, and did not provide the corresponding card service, Ms. Shen asked them to refund the previous fee of 1580 yuan "on board service fee."
However, after many rounds of negotiations, the 4S shop only agreed to refund her 1,000 yuan service fee, and the money has been dragged.
Most 4S stores in Shanghai receive “on-board service feesâ€
First do low bare car prices, and then earn "on the card fee"
A few days ago, the reporter visited 13 4S stores in Shanghai as a car buyer. In addition to Guangqi Honda Huatian 4S store, it clearly stated that it can help customers to apply for free cards. The other 12 4S stores all indicated that they would charge a “service fee for the cardâ€. The 6 4S stores clearly stipulate that the car must be sold by the 4S shop, and one of the 4S stores has a service fee of 5,000 yuan.
"On-board service fee" has become a hidden rule reporter found that the current "shang card service fee" charged by Shanghai 4S shop ranges from 800-5000 yuan.
Ms. Shen and other car buyers questioned that the 4S shop used its strong position and information asymmetry, and forcedly charged the “price service fee†several times higher than the market price in the form of bundled sales or format contract without explicit notification. ", infringes on the consumer's right to know and the choice, is a typical overlord clause.
The person in charge of Shanghai Tongmei 4S store sales explained that the 4S shop charges the service fee on the card, which is essentially to fill the loss of the 4S shop in the price of the car. Although they charge a higher service fee for the card, the total price of the car purchased by the customer is relatively favorable. He said that with the increasingly fierce competition of car brands, the car dealers gave the 4S shop a small commission, and the bare car price has almost no profit margin: "If consumers do not recognize the cost, they can go to other stores to buy cars, but now 4S stores have to charge this fee, our brand unified charge of 1,500 yuan, is a normal level in the industry."
Another 4S store sales manager who asked not to be named said that almost all car dealers now have a large profit margin on the price of the car, try to make the so-called bare car price and attract customers.
The price of bare cars is low, and where do you make money?
Therefore, the dealer had to use other brains. For example, auto insurance, mortgages, decoration, and some confusing expenses, such as warehousing fees, appraisal fees, etc., and "on-board service fees" is undoubtedly a "fat" of these costs, and this The standard for the additional fees is set by the 4S shop itself, which has become a "hidden rule" in the industry: "Most people are not familiar with the professional knowledge of buying a car, getting a card, etc., so when buying a car, they are often Fudge 'it is very troublesome to apply for the card', and I have spent more on this money without knowing it."
The procedure for the card is as simple as 125 yuan. If the citizens go to the motor vehicle to apply for the license, how much does it cost? Is the procedure troublesome?
The reporter learned from the relevant departments that the cost of the car on the Shanghai car is only 125 yuan, including 100 yuan per car reflective sign, 10 yuan / copy of the registration certificate, 15 yuan / book. Other than that, there is no other fee.
The process of self-boarding is not troublesome. As long as you bring the insurance certificate, you will first check the vehicle after entering the hall, then take the queue to pick up the number. After the window is finished, you will receive the acceptance certificate and go to the selection hall to pay the fee. Then you can get the registration certificate at the prescribed window.
[Lawyer's opinion]
Before signing the contract, the owner is not informed that he has the right to refuse to charge the "shang card service fee" for the 4S shop. Lawyer He Qiang said that the car sales company's agent business is based on the value-added service based on their familiarity with the card process, if the car sales company When the agent is on the card business, the price is unreasonably opened, and even deliberately concealing or deceiving the consumer may constitute a price violation.
If the 4S shop stipulates that it must be licensed by its agent and it is the premise of the consumer to buy a car, it can not be picked up without paying the "service fee on the card". It is a typical "overlord clause" and consumers have the right to refuse.
“In the new car sales market, the current 4S store is still in a monopoly position. If the 4S shop is mandatory, consumers must purchase the new car at the same time as the 4S shop, which is equivalent to using its monopoly position to formulate the 'overlord clause'.†He Qian explained Said that since the regulations do not stipulate that the 4S shop must be listed on behalf of the card service, then consumers certainly have the right to refuse to buy this value-added service, "4S shop forced or disguised consumer purchase service and charges" has violated the "price violations" The Administrative Punishment Regulations, car buyers can complain to relevant departments to protect their legitimate rights and interests.
He Qiang said that at present, most 4S stores use a uniform format contract as a transaction voucher. Consumers often succumb to the specific terms of the contract, ignoring the specific composition of the fee. According to the new Consumer Protection Law, operators who use the format clauses should fulfill their obligation of reasonable prompting and explanation. If the obligation is not fulfilled, the format clause will not have legal effect on the consumer unless the consumer agrees.
He Qiang believes that regardless of the service fee charged by the 4S shop, it is necessary to inform the consumer and must obtain the consent of the consumer. “If the 4S shop does not explicitly inform the consumer before signing the contract, the consumer has the right to refuse to pay the fee. ."
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Suzhou 22 4S rectification is no longer mandatory to accept the license fee It is reported that the Suzhou Industrial and Commercial Bureau has completed the rectification of 22 automobile brand 4S stores in the International Auto City of the High-tech Zone last year, and no longer imposes PDI testing fees, card fees and warehousing fees on consumers. . If you continue to collect it, it will no longer be reflected in its format contract or terms, but will inform consumers in a friendly way. For example, “Customers can choose the various paid additional services provided by our company†to return the right to know and choose. To the consumer.
Suzhou Industrial and Commercial Bureau believes that the collection of these three fees violates the basic principles of fairness and justice of China's Consumer Protection Law and violates consumers' right to know and choose.