In 2014, China's automobile production and sales reached 2,372,290 and 23,419,900 respectively, an increase of 7.26% and 6.86% year-on-year, once again hitting a record high, ranking sixth in the world for the sixth consecutive year. On this basis, cars as large-sized goods are entering the home at an unprecedented rate. Forged Grinding Mill Balls,Forged Mill Balls,Forging Balls For Sag Mill,Mill Balls For Abrasive SHANDONG SHENGYE GRINDING BALL CO., LTD , https://www.shengysteelball.com
Then, in the past year, what is the overall consumption environment of China's auto market? According to the data of China Consumers Association, complaints about automobile after-sales and maintenance services have also increased year by year with the increase in car ownership. In 2014, the National Consumers Association received a total of 26,251 complaints related to automobiles. Among them, the quality of the car is still a "big head", reaching 10,230 pieces, accounting for 38.96%.
The quality complaints accounted for nearly 40% of the latest data released by the Consumers Association. In 2014, the National Consumers Association received a total of 26,251 complaints related to automobiles, including 10,230 quality problems, 6,104 contract issues, and 4,111 after-sales services. This also means that the quality of the car is still the main problem of car-related complaints, accounting for 38.96%.
Judging from the large-scale investment in goods, the number of complaints about autos and parts was 23,638, ranking third, second only to communication products and clothing. Among them, 9387 cases involved quality problems, accounting for nearly 40%, reaching 39.7%; 563 complaints on security issues; 381 complaints related to price issues; 69 complaints on measurement issues; 82 cases involving counterfeiting; The number of contracts involved was 5,803; the number of false propaganda was 300; and the number of complaints about after-sales service was 3,394.
In the entire automotive field, the total number of complaints about household cars that are most closely related to consumers is 12,879, accounting for 54.48% of the total automotive products. Among them, the quality involved was 4,319, accounting for 33.5%; the contract-related complaints were 4052, and the after-sales service was 1,840.
The latest data released by the Guangdong Provincial Consumer Council also showed that in 2014, the Consumer Council at all levels accepted 5,554 complaints about transportation, an increase of 44.18%. Among them, 4,629 complaints about automobiles and parts, accounting for 83.34%, an increase of 51.32%. Quality issues in automotive engines, brake systems, tires, fuel systems, spare parts, body exteriors and interiors are among the highest in consumer complaints.
From this data, it is seen that the quality of automobiles is still the main problem of complaints about automobile products in China. China Consumers Association also said that according to the annual complaint statistics and the consumption satisfaction survey reports of some provinces such as Shandong and Heilongjiang, car quality is one of the main problems in consumers' complaints about automobile sales and maintenance services.
Auto-recall system Normalization The rapid growth of auto quality complaints does it mean that China's auto quality is unstable?
Insiders pointed out that from the overall complaint data, although the quality of the car is still one of the main problems that plague some consumers, but in the past year, China has still achieved good results in the quality of automobiles. Especially in the field of automobile recalls, China has already shown the normalization trend of recalls.
The data shows that in 2014, the number of recalled cars in China was 122 (calculated by the AQSIQ), and the annual recall was close to 5 million, equivalent to about 21% of the total sales last year. The key point, such an intensive recall, has not attracted consumers' excessive concerns. Instead, it shows that the responsibility of car companies in the quality of vehicles is strengthening.
Third-party research data also shows that China's car quality is steadily improving. According to the data of a third-party research company in the country, the average new car quality in China in 2014 was 104 PP100, which was significantly improved compared with 2013 (119 PP100). The problem of failure/inoperability is 59 PP100, which is 14% less than in 2013; the design defect is 34 PP100, which is 3% less than in 2013.
The analysis pointed out that the quality of China's automobiles is constantly improving. On the one hand, it is the improvement of consumers' quality awareness, on the other hand, the improvement of laws and regulations.
It is reported that China’s newly revised Consumer Protection Law last year, in which the provisions on the burden of proof of the durable goods such as automobiles, can be more effective in helping consumers claim rights. At the same time, the General Administration of Quality Supervision, Inspection and Quarantine is constantly improving the automobile recall regulations, and has issued the "Implementation Measures for the Management of Defective Automobile Product Recalls (Draft for Comment)" to further clarify the responsibilities of automobile product producers and operators in product recalls. In addition to the obligation, for the first time, the producers of parts and components are clearly included in the product recall management.
Nanfang Daily reporter Guo Xiaoge â– The current situation of car recalls nearly 5 million in 2014 In 2014, China's automobile production and sales continued to create new highs. At the same time, China's car recalls are also creating new records. According to the statistics of the recalls issued by the General Administration of Quality Supervision, Inspection and Quarantine (according to the number of announcements), the number of recalls in China is 122 times, which is the highest since the implementation of the automobile recall regulations in China. The number of car recalls has also been at a high level for two consecutive years, with a quantity close to 5 million.
Statistics show that in the implementation of recalled car brands in China last year, GM's Kathy recalled the most times, reaching 9 times; and Chrysler's JEEP brand recalls reached 5 times, followed. The number and number of self-owned brand recalls have not increased significantly.
As of December 17 last year, according to the data of the General Administration of Quality Supervision, Inspection and Quarantine, since the implementation of the automobile recall system in China, a total of 827 recalls of vehicles have been implemented, involving a total of 18.87 million vehicles, and the recalls in the previous December alone accounted for 10 22% of all recalls in the year.
The increase in the number of recalls does not mean a decline in the quality of the car, but rather a concern about the quality issues of car companies and consumers. In the recall last year, in addition to the traditional power system, brake system, chassis system, steering system and other issues, a large number of models were recalled due to problems such as lights and door locks.
According to Yan Fengmin, director of the Law Enforcement Supervision Department of the General Administration of Quality Supervision, Inspection and Quarantine, China’s automobile recalls are being strictly controlled by the regulatory authorities. The number of recalls affected by the government's regulatory defect product survey in 2012 accounted for 29% of the total recalls, increased to 37% in 2013, and rose to 63% before December last year, exceeding the US average. The recall of the FAW Volkswagen Sagitar, which was raging, was also carried out under the intervention of the national quality inspection department. Nanfang Daily reporter Guo Xiaoge ■The trend of further purification of the automobile consumption environment In the past 2014, the policy of promoting the automotive products and the consumption environment played an irreplaceable role. The in-depth implementation of the three-package of the car and the landing of the new Consumer Protection Law have changed the weak position of consumers in the market, and also put forward requirements for quality control in car companies. With the implementation of the revised Measures for the Implementation of the Regulations on the Recall of Defective Automobile Products and the Implementation of the Measures for the Administration of the Disclosure of Vehicle Maintenance Technology Information, the automobile consumption environment will be further purified.
The parts and components enterprises will become the main body of the recall last year. The General Administration of Quality Supervision, Inspection and Quarantine issued the "Implementation Measures for the Management of Defective Automobile Product Recalls (Draft for Comment)" (hereinafter referred to as the "Measures"), and clearly included the component producers in the product recall management measures. One of the subjects of the recall. This will also become a major change in China's automobile recall regulations, which will be more conducive to the improvement of China's automobile quality.
It is reported that the "Measures" began to solicit opinions in October last year and is expected to be formally implemented this year. Among them, Article 13 of the Measures clearly states that operators and manufacturers of automobile product parts and components should report to the General Administration of Quality Supervision, Inspection and Quarantine the relevant information on the possible defects of the automobile products and notify the producers.
Moreover, the AQSIQ and the entrusted provincial quality inspection department carry out defect investigations and can enter the production and operation sites of producers, operators and parts producers for on-site investigation. Once the parts producer violates the regulations, it does not cooperate with the defect investigation, and is ordered to make corrections within a time limit. If the overdue period is not corrected, a fine of not less than 10,000 yuan but not more than 30,000 yuan may be imposed.
At present, due to the suppliers of parts and components, the number of recalls of vehicle manufacturers is very large.
Last year, Japan’s Takada’s production of airbags with safety hazards led to more than 10 mainstream automakers in the world, recalling more than 17 million vehicles. In China, from June to early November last year, auto companies issued 59 recalls and recalled nearly 1.7 million vehicles. Among them, 17 recalls were due to supplier manufacturing, and the number of recalled vehicles was 607,200. In terms of the proportion, the number of recalls by component suppliers was 28.81%, and the proportion of recalls was 36.07%.
According to the report of China Consumers Association, in 2014, in addition to the problem of automobile quality itself, consumers’ complaints about automobile sales and services also included service cost problems, mainly due to unclear maintenance prices, opaque, and accessories only. Can not be repaired, over-maintenance, can not solve the problem at one time, the technical level of maintenance personnel is low. The after-sales service attitude is tough and barbaric, which also leads to escalation of contradictions. The owner of the vehicle consults or complains after the sale due to the quality of the vehicle. The staff cannot make a positive technical explanation for the fault, and cannot correctly face the objective facts of the fault. Most of the reasons are caused by “man-made†or unnecessary “detectionâ€. To increase the burden of consumer certification, the owner can not accept the unreasonable barbaric and tough way of doing things after the sale, resulting in escalation of contradictions.
However, with the release of automotive maintenance technical information, this series of problems is expected to be fundamentally resolved. Last year, after the National Ten Ministries and Commissions jointly issued the "Guiding Opinions on Promoting the Transformation and Upgrade of the Automobile Maintenance Industry to Improve Service Quality" (hereinafter referred to as the "Opinions"), the Ministry of Communications recently issued the "Administrative Measures on the Openness of Automobile Maintenance Technology Information (Request for Comments) Draft) (hereinafter referred to as the "Measures"). This also makes the official disclosure of vehicle maintenance technical information expected to be realized during the year.
In accordance with relevant regulations, automobile producers must establish a sound maintenance technology information disclosure system, and new listing models will release information within six months from the listing. This means that China's automotive after-sales service market is about to undergo major changes, and traditional 4S stores will be greatly affected. The repair shop outside the car enterprise system will be supported by the policy.
This is equivalent to adding enough competition to the after-sales maintenance market, allowing consumers to have enough choices to fundamentally break the after-sales maintenance of a single big situation.
Nanfang Daily reporter Guo Xiaoge â– Case FAW Volkswagen Sagitar recalled controversy In 2014, in the numerous car recalls, FAW Volkswagen's new Sagitar recalled the rear axle longitudinal arm fracture problem and set off a big wave in the auto market.
It is reported that in the past two years, some of the sagitar vehicles on the market experienced rear axle breakage during driving, causing dissatisfaction and complaints from the owners. In July last year, faced with some rumors of potential safety hazards in the market, FAW-Volkswagen announced that the new Sagitar has no problem in design, and the broken axis is a very rare case, and the right to further pursue rumors and rumors will be retained.
However, in just one month, in the face of consumer complaints, the General Administration of Quality Supervision, Inspection and Quarantine officially issued an announcement to initiate a defect investigation on the FAW-Volkswagen new sagitar rear axle longitudinal arm fracture problem. At the same time, he said that he had already talked about FAW-Volkswagen and asked FAW-Volkswagen to solve the quality problems reflected by consumers as soon as possible.
On October 17, FAW-Volkswagen officially issued a recall notice, and filed a recall plan with the AQSIQ in accordance with the Regulations on the Management of Defective Automobile Product Recall, announcing that it will be recalled in China from February 2, 2015. The number of new Sagitar cars produced from May to May 2014 was 563,605. According to the public, the metal lining will increase the critical longitudinal load of the suspension. For example, the rear axle breaks. The metal lining can ensure the stability of the vehicle and provide continuous warning noise.
At the same time, in order to reassure consumers, FAW-Volkswagen and Volkswagen imported cars will provide up to 10 years of maintenance support for the problem of the coupled rod rear suspension of the vehicle under normal driving conditions, and the warranty period will be completed from the vehicle. The calculation starts after the metal liner is installed.
However, after the release of this recall plan, it failed to draw a satisfactory "period" for the event, and some car owners did not agree with its recall plan. Some car owners believe that this move has not fundamentally solved the problem of the sagitar's broken shaft, but only reduces the safety risk caused by accidental broken shaft during the driving process. Nanfang Daily reporter Guo Xiaoge â– reminded car owners to take the initiative to participate in the car recall. The AQSIQ found that after the production company issued the recall information, some car owners thought that their vehicles did not have security problems and did not need to implement a recall, or that the vehicle defects were not serious and no need to implement Recall, or use the busy work as an excuse to not pay attention to the recall activities, do not cooperate or fail to repair the defective vehicles in time.
To this end, the AQSIQ reminds that vehicles are flawed, not only threatening themselves, but also threatening others to harm, involving public safety. Regardless of whether the defect of the recalled vehicle is serious, the owner should promptly recall the vehicle according to the notification requirements of the manufacturer, which is also the obligation of each owner.
If it is found that there is a safety problem in the vehicle, it is hoped that the majority of the owners will report the problem to the automobile manufacturer in a timely manner, and report the details of the problem to the defective product management center of the AQSIQ in time. This will promptly find the defects of the automobile product in the AQSIQ. Leading, conducting defect investigations, etc. is very helpful.